Build Feedback Forms & Surveys That Actually Get Completed
Stop sending surveys that get ignored. Troof helps you create beautiful, branded forms and surveys your customers want to fill out, then instantly analyzes every response so you know exactly what to improve.
"We were spending hours reading customer feedback and trying to make sense of it. Now, we can get instant insights into what our customers are saying, and make better decisions based on it."
Ben Johnson
Marketing Manager
How Troof's Feedback Forms & Surveys Work:
Build Custom Forms & Surveys in Seconds
Create professional feedback forms and surveys without any design or coding skills. Choose from multiple question types, customize the look and feel, and launch in under 60 seconds.
Build exactly what you need:
- Multiple question types - Text fields, multiple choice, emoji ratings, star ratings, dropdowns, and more.
- Fully branded - Add your logo, colors, and custom messaging.
- Mobile-optimized - Forms look perfect on any device.
- Personalize from start to finish with custom thank you pages.
Save Time & Start From Proven Templates
Don't want to start from scratch? Choose from our library of pre-built, response-optimized templates designed for maximum completion rates.
Templates for every need:
- NPS surveys - Measure customer loyalty and satisfaction.
- Cancellation forms - Understand why customers leave (and win them back)
- Feature request forms - Prioritize your product roadmap.
- CSAT surveys - Track satisfaction after key touchpoints.
- Post purchase feedback - Learn what drives repeat buyers.
- Event feedback - Improve your next event or webinar.
Share Everywhere Your Customers Are
Once your form is ready, share it anywhere. Troof makes it effortless to reach customers at the right moment, in the right place..
Flexible sharing options:
- Direct links - Share via email, SMS, or chat.
- Website embeds - Add forms to any page with one line of code.
- SQR codes - Perfect for in-person feedback collection.
- Pop-ups - Trigger forms at key moments on your site.
Get Instant AI-Powered Insights
Every response flows into Troof's AI analysis engine. Instead of reading through hundreds of individual responses, ask questions and get instant, data-backed answers.
Turn responses into actionable insights:
- Ask anything - 'Why are customers cancelling?', 'What features do they want most?'.
- Pattern recognition - AI identifies themes across all responses automatically.
- Sentiment analysis - See overall satisfaction trends over time.
- Export-ready insights - Share findings with your team instantly.
No Credit Card Required
Every Type of Feedback You Need to Collect
NPS & CSAT Surveys
Measure customer loyalty and satisfaction with industry-standard metrics. Track your NPS score over time and understand what drives promoters vs. detractors.
Perfect for
Quarterly health checks, post-support surveys, product launches
Cancellation & Churn Forms
Understand why customers leave—and potentially win them back. Our AI analyzes cancellation reasons to help you reduce churn systematically.
Perfect for
SaaS subscriptions, membership cancellations, service terminations
Feature Request Forms
Let customers tell you what they want. Prioritize your product roadmap based on actual demand, not assumptions.
Perfect for
Product teams, SaaS platforms, app developers
Post-Purchase Feedback
Capture feedback immediately after purchase or service delivery. Learn what drove the decision and what could be improved.
Perfect for
E-commerce, restaurants, service businesses
Event Feedback
Get immediate feedback from attendees while the experience is fresh. Improve future events based on real-time insights.
Perfect for
Conferences, webinars, workshops, meetups
Employee Engagement
Measure team morale and gather internal feedback anonymously. Build a better workplace culture with data-backed decisions.
Perfect for
HR teams, management, team leaders
NPS & CSAT Surveys
Measure customer loyalty and satisfaction with industry-standard metrics. Track your NPS score over time and understand what drives promoters vs. detractors.
Perfect for
Quarterly health checks, post-support surveys, product launches
Cancellation & Churn Forms
Understand why customers leave—and potentially win them back. Our AI analyzes cancellation reasons to help you reduce churn systematically.
Perfect for
SaaS subscriptions, membership cancellations, service terminations
Feature Request Forms
Let customers tell you what they want. Prioritize your product roadmap based on actual demand, not assumptions.
Perfect for
Product teams, SaaS platforms, app developers
Post-Purchase Feedback
Capture feedback immediately after purchase or service delivery. Learn what drove the decision and what could be improved.
Perfect for
E-commerce, restaurants, service businesses
Event Feedback
Get immediate feedback from attendees while the experience is fresh. Improve future events based on real-time insights.
Perfect for
Conferences, webinars, workshops, meetups
Employee Engagement
Measure team morale and gather internal feedback anonymously. Build a better workplace culture with data-backed decisions.
Perfect for
HR teams, management, team leaders
Troof Helps You Understand Your Customers So You Can Build, Create, & Deliver Exactly What They Want.
Not only does Troof make it easy to collect customer feedback, but, with our AI intelligence you actually get to understand what your customers want.
Why Businesses Love Troof:
Forms People Actually Complete
We've optimized every element for maximum completion rates. Clean design, mobile first approach, and smart question flows mean you get more responses, and better data.
No More Spreadsheet Hell
Stop exporting responses to Excel and hunting for patterns. Every submission is automatically analyzed by AI, giving you instant insights without the manual work.
Share Anywhere, Collect Everywhere
Whether it's embedded on your website, sent via email, displayed as a QR code in-store, or triggered as a popup, reach customers at the perfect moment.
Built for Scale
50 responses or 50,000 - Troof handles it all. Our AI gets smarter with more data, finding patterns you'd never spot manually.
See How Different Businesses Use Troof Forms.
For SaaS & Software Companies
The Challenge
You need to understand why users churn, what features they want, and how satisfied they are, but traditional surveys get ignored, and reading through responses is overwhelming.
How Troof Helps
Your *NEW* Cancellation Flow:
- 1User clicks "Cancel Subscription"
- 2Troof form asks why they're leaving (with helpful prompts)
- 3AI analyzes all cancellation reasons weekly
- 4You discover your #1 churn reason and fix it
You can also use Troof for:
For Restaurants, Hotels & Service Businesses
The Challenge
You want honest feedback to improve the experience, but you need it while the customer is still engaged, not days later when they've forgotten details.
How Troof Helps
Your NEW Visit Feedback Flow:
- 1Customer sees QR code on table/at checkout
- 2Scans and completes quick 2 minute form
- 3AI tracks sentiment trends across locations automatically
- 4You spot declining service quality at Location B before it shows up in reviews
You can also use Troof for:
For Ecommerce Brands
The Challenge
You need to know what's working in the customer experience and what's not, but post-purchase emails get low response rates, and you're drowning in unstructured feedback.
How Troof Helps
Your NEW Post Purchase Flow:
- 1Post purchase Troof form is sent automatically 3 days after delivery
- 2Ask about product quality, shipping experience, likelihood to recommend
- 3AI identifies recurring issues ("packaging arrived damaged")
- 4You fix the root cause before it impacts more customers
You can also use Troof for:
Beyond Form Builders: The AI Analysis Layer
Most form tools stop at data collection. Troof automatically analyzes every response, so you spend time taking action, not reading spreadsheets.
Traditional form tools:
- Build forms
- Collect responses
- Export to CSV
- Read responses manually
- Spot patterns yourself
- Hope you find insights
Troof adds:
- AI analyzes every response automatically
- Ask questions, get instant answers
- Theme detection across thousands of responses
- Sentiment tracking over time
- Actionable recommendations
- No manual analysis required
Forms Work Better With Our Complete Feedback System
Combine your form responses with review capture and support tickets for a complete picture of customer sentiment. Then use our AI engine to instantly understand how you can improve & grow.
Review Management
See how NPS scores from surveys correlate with public review ratings. Identify gaps between what customers tell you privately vs. publicly.
Learn More
AI Feedback Chat
Ask questions across forms, reviews, and tickets: "Do customers mention pricing more in cancellation forms or negative reviews?"
Learn More
Customer Sentiment Tracking
Track how satisfaction scores trend over time. See the impact of product updates on NPS immediately.
Learn MoreReady To Build a Forms Your Customers Will Actually Complete?
Create your first feedback form or survey in under 60 seconds. Choose a template or start from scratch, then watch as AI turns responses into insights automatically.
Full Platform Access
No Credit Card Required