Ask Your Customer Feedback Anything. Get Instant Answers.
Stop reading through hundreds of reviews and survey responses manually. Chat with Troof's AI to get instant, data-backed answers to your most important customer questions, in seconds, not hours.
"We doubled our positive reviews in 60 days and cut refund requests by 20%. Troof replaced three tools and gave us insights we never had before."
Ian Wright
Founder, VirtualNonExecs
"Troof gave us insights we never had before. We're now able to make better decisions on features to add to our product, and improve our customer support."
Jason Richards
Founder, The Green Light
"We were spending hours reading customer feedback and trying to make sense of it. Now, we can get instant insights into what our customers are saying, and make better decisions based on it."
Ben Johnson
Marketing Manager
No Credit Card Required
From Question to Insight in Seconds
Connect Your Feedback Sources
Collect & bring all your customer feedback into one place. Troof's AI analyzes reviews from Google, Trustpilot, Yelp, survey responses from your forms, and support tickets from your help desk, all together.
AI learns from everything:
- Customer reviews from all platforms
- Survey and feedback form responses
- Support ticket conversations
- Custom feedback imports via CSV
- All data sources analyzed together for complete insights
AI Trains on Your Data
The moment you import feedback, Troof's AI gets to work. It reads every review, every survey response, every support ticket, understanding the language your customers use and the topics they care about.
AI intelligence that grows:
- Analyzes all historical data instantly
- Learns industry-specific terminology
- Recognizes your products, features, and services by name
- Understands context and sentiment
- Gets smarter with every new piece of feedback collected
Ask Questions in Plain English
No technical skills required. Just type your question like you're talking to a team member. Troof's AI understands natural language and searches across all your feedback data to find the answer.
Questions you can ask:
- "Why are customers cancelling subscriptions?"
- "What features do customers want most?"
- "What do customers complain about in negative reviews?"
- "How do customers describe our customer service?"
- "What's the #1 reason people love our product?"
- "Are customers mentioning competitors? Which ones?"
Get Data-Backed Answers Instantly
Within seconds, AI delivers comprehensive answers backed by your actual customer data. See exactly which feedback sources informed the answer, with direct quotes and patterns identified.
Answers include:
- Clear summary of findings
- Specific examples from customer feedback
- Sentiment analysis (positive, negative, neutral)
- Volume indicators (how many customers mentioned this)
- Source attribution (which reviews/surveys/tickets)
- Follow-up question suggestions
No Credit Card Required
Why AI Chat Beats Manual Analysis.
Gone are the days of trawling through individual customer reviews and form responses looking for insights. Troof will do all of that hard work for you.
Why Businesses Love Troof:
Analyze 1,000+ Responses in Seconds
What would take your team days or weeks to read and synthesize, Troof does in seconds. No more spreadsheets, no more manual tagging, no more reading until your eyes blur.
Find Patterns You'd Miss
Humans are great at reading individual responses but terrible at spotting patterns across thousands of data points. AI excels at finding connections, trends, and themes that would be impossible to catch manually.
Ask Follow-Up Questions
Unlike static reports, you can dig deeper with follow-up questions. Start with 'Why are customers churning?' then ask 'Is churn higher for annual or monthly plans?' and 'Has churn improved since our last product update?'.
Works Across All Your Feedback
Instead of analyzing reviews separately from surveys separately from support tickets, AI Chat searches across everything. Get a holistic view of customer sentiment, not fragmented insights.
How Different Teams Use AI Chat
For Product & Development Teams
The Challenge
You need to prioritize your roadmap based on what customers actually want—not gut feelings or the loudest internal voices. But reading through feature requests manually is overwhelming.
How Troof Helps
Questions Product Teams Ask:
- 1"What features are customers requesting most?"
- 2"Are enterprise customers asking for different features than SMBs?"
- 3"Which requested feature would have the biggest impact on NPS?"
- 4"Show me quotes from customers who mention [competitor name]"
- 5"Has demand for [feature X] increased over the past 3 months?"
The Outcome
Build what customers want. Justify roadmap decisions with real data.
For Customer Success & Support Teams
The Challenge
You're fighting fires all day but need to identify systemic issues before they cause mass churn. You don't have time to analyze every support ticket or cancellation form manually.
How Troof Helps
Questions CS Teams Ask:
- 1"What's the most common support issue this month?"
- 2"Why are customers cancelling?"
- 3"Are there recurring complaints about [feature/process]?"
- 4"Which issues are mentioned most by customers at risk of churning?"
- 5"What do customers say about our support team?"
The Outcome
Catch problems early. Reduce churn systematically.
For Marketing & Growth Teams
The Challenge
You need to know what messaging resonates, what customers love, and what objections to address—but customer feedback is scattered across platforms.
How Troof Helps
Questions Marketing Teams Ask:
- 1"What do customers say they love about us?"
- 2"What language do customers use to describe our product?"
- 3"What objections do customers mention most?"
- 4"How do customers describe the problem we solve?"
- 5"What do customers say about competitors?"
The Outcome
Build messaging that resonates. Address objections before they happen.
For Executives & Founders
The Challenge
You need high-level insights to make strategic decisions but don't have time to read through thousands of customer responses. You need the signal without the noise.
How Troof Helps
Questions Executives Ask:
- 1"What's our biggest customer satisfaction issue right now?"
- 2"How has customer sentiment changed over the past quarter?"
- 3"Are there recurring problems I should know about?"
- 4"What percentage of customers mention [strategic initiative]?"
- 5"What do our promoters say differently than our detractors?"
The Outcome
Make strategic decisions based on customer reality, not assumptions.
Beyond Basic Sentiment Analysis
Many tools offer "sentiment analysis." Troof's AI Chat goes deeper, giving you conversational, context-aware intelligence.
Basic sentiment tools:
- Show positive/negative percentages
- Tag reviews by category
- Generate word clouds
- Export reports you still have to read
- Can't answer specific questions
- Static insights that go stale
Troof AI Chat:
- Ask any question in natural language
- Get instant, specific answers
- Dig deeper with follow-up questions
- See supporting evidence with every answer
- Works across all feedback sources
- Always up-to-date as new feedback arrives
Want Automatic Theme Discovery?
See Customer Sentiment TrackingReady to Stop Reading and Start Understanding?
Import your customer feedback and ask your first question in under 60 seconds. See what you've been missing by reading manually.
Full Platform Access
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